Business function
AI in Customer Service: Enterprise Case Studies
Contact centers, support, claims intake, customer self-service. Cases from The Enterprise AI Casebook, across industries, each graded on its evidence.
Customer Service · Financial Services
How Klarna Used AI to Handle 80% of Customer Service Chats, and Why It Brought Humans Back
Klarna's AI assistant handled 80% of its customer service chats in 2025, its annual report says, after the CEO conceded quality had slipped. What leaders learn.
Mixed resultsEvidence A: Verified