Business function
AI in Operations: Enterprise Case Studies
Back-office processing, workflow automation, shared services. Cases from The Enterprise AI Casebook, across industries, each graded on its evidence.
Operations · Healthcare & Life Sciences
How Kaiser Permanente Used AI Scribes to Save Physicians Nearly 16,000 Hours of Documentation
Kaiser Permanente physicians used ambient AI scribes in 2.5 million visits over 14 months, saving nearly 16,000 documentation hours. What worked, what to watch.
ProvenEvidence B: Disclosed
Operations · Public Sector
What the UK Government Learned Giving an AI Assistant to 20,000 Civil Servants
The UK government's Copilot trial reported 26 minutes saved a day per user, but one department found no evidence of higher productivity. What leaders can learn.
Mixed resultsEvidence B: Disclosed