Industry
Technology & Telecom
Software, IT services, telecommunications and media. AI stories from The Executive AI Brief with a specific consequence for the sector, and case studies graded on their evidence.
Technology & Telecom in numbers
| Indicator | Sector in the source | Latest | As of |
|---|---|---|---|
| US businesses using AI | Information | 46.4% | October 18, 2026 |
| US businesses planning AI use | Information | 51.1% | October 18, 2026 |
| EU enterprises using AI | Information and communication | 62.5% | 2025 |
Case studies: AI in Technology & Telecom
Sales & Marketing · Technology & Telecom
How Verizon Used AI to Turn Customer Care Agents Into Sellers
Verizon says sales through its 28,000-person care team rose nearly 40% after agents got a Gemini-based AI assistant, Reuters reported. Lessons for leaders.
PromisingEvidence C: Reported